Frequently Asked Questions
Everything you need to know about your Moon Magic experience.
What materials are used in your jewelry?
We use high-quality materials including 14k gold plating, 925 sterling silver, and ethically sourced gemstones to ensure your pieces shine for years to come.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
How should I care for my jewelry?
To maintain its luster, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place and clean gently with a soft microfiber cloth.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Can I track my order?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to follow its journey.